Sofy Robertson | May 22, 2019 | 0
When was the last time you walked a mile in your customer shoes?
Is understanding how our customers/clients engage with our business, products and services as important as cash flow, marketing, finance, new business, legals, HR and training?
Do you remember the last time you had a bad customer experience? If so, how many people did you tell?
Save the Date: Thursday 21st March
Location: Pynes Hill Business Centre, Exeter
Customer Journey Mapping creates a visual representation of an individual’s experience with a company, service, product or brand and is often generated to provide an organisation with multiple solutions to potential issues that could arise between the business and it’s clients or customers.
A light lunch and networking (Wraps and healthy snacks) 12:30pm-1pm
Why is customer journey mapping important? (Presentation) 1pm-1:15 pm
Map out your own customer journey (Workshop) 1:25pm-1:45pm
Questions and networking: 1:50pm-2:30pm
To avoid disappointment book now as numbers for this workshop are extremely limited!
To book your space click here
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